Unobtainable...

It has been 18 weeks since I applied, and it's still not showing up in their system! Seriously, what is the deal with these people? I am not at all happy here. This blog is supposed to be a positive place and see where they are making me go? 18 weeks! Everything says routine service is between 10-12 weeks. I'm at almost double that time!

-You can go online and check the status...'Record not found'
-You can submit your email address, last name, birthday and last 4 digits of your social to be a 7-10 reply on your status. I've done that every week for the past 5 weeks - no response.
-You can submit all the information about where you applied, when you applied, your travel date, your email addy, your full name, birth date, 4 digits of social and phone number for a 24-48 hour reply by email or phone which I have done atleast 2 weeks ago and again today - no response.
-You can call on the phone if you have 20 minutes to spare, jump through automated hoops and FINALLY get to speak to a real person, and the only thing they have to say is, our system is down and you should wait to call back until you are 2 weeks from your travel date.

I've decided, it's unobtainable. The website actually has the gall to say, 'Our goal is to make sure that no one misses a trip. We have added staff and are working overtime across the country.' Obviously, they should HIRE MORE PEOPLE! There are certainly enough people who are unemployed these days!